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Privacy Policy - CounselLadder

Effective Date: August , 2025

✽  Introduction

TEAG Learning Pvt. Ltd. (hereinafter referred to as "CounselLadder", "we", "us", or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, mobile applications, or any associated services (collectively referred to as the “Platform”).
By using our Platform, you agree to the terms outlined in this policy. If you do not agree, please refrain from accessing or using our services.

We reserve the right to modify this policy at any time. Changes will be posted with an updated “Last Updated” date and will become effective immediately upon publication.

This policy is fully compliant with the Digital Personal Data Protection Act, 2023 (DPDPA 2023) and other applicable data protection laws in India.

✽  Scope

This policy applies to:
  • All users of our website, app, or services
  • Employees, vendors, faculty, partners, and associates of CounselLadder
  • Any individual or entity whose data we process as part of our business operations

✽  Information We Collect

We may collect and process the following types of Personal Data depending on your interaction with our Platform:

a. Personal Identification Data

  • Full name
  • Gender
  • Date of birth
  • Nationality
  • Marital status
  • Photograph
  • Educational qualifications
  • Occupation and job title

b. Contact & Identity Verification Data

  • Mobile number
  • Email ID
  • Residential address
  • Aadhar number, PAN
  • Government-issued ID numbers

c. Financial & Payment Data

  • Bank account details
  • UPI, e-wallet, or card information
  • Payment gateway details
  • Billing and transaction records

d. Electronic & Browsing Data

  • IP address
  • Browser type and language
  • Device details
  • Pages visited and interaction history
  • Cookies and pixel tracking
  • Login credentials (if applicable)

e. Usage & Academic Data

  • Course enrollment details
  • Attendance, test scores, and program progress
  • Assignments, feedback, peer reviews
  • Webcam recordings (during assessments)
  • Forums, posts, or discussions on our platform

f. Marketing Preferences

  • Communication preferences
  • Engagement with email campaigns or ads
  • Survey and feedback responses

✽  Sources of Data Collection

We may collect your data when you:
  • Register on our Platform or for a course/seminar
  • Enroll in programs or access digital content
  • Submit forms (e.g., inquiries, feedback, scholarship, referral)
  • Participate in webinars, bootcamps, or assessments
  • Interact with customer service or support
  • Browse our website and mobile app
  • Click on ads, search results, or links associated with our services
  • We may also receive data from third-party platforms or marketing partners under lawful agreements.

✽  Sources of Data Collection

We collect and process your Personal Data based on:
  • Your explicit or implied consent
  • A legal obligation
  • The performance of a contract or service
  • Our legitimate interests, including educational or administrative purposes
  • By using our platform or providing your personal data voluntarily, you consent to our use of your information as described in this policy.
  • You may withdraw consent at any time by contacting our Data Protection Officer (DPO). Please note, certain services may not be available without required data.

✽  Consent

We collect and process your Personal Data based on:
  • Your explicit or implied consent
  • A legal obligation
  • The performance of a contract or service
  • Our legitimate interests, including educational or administrative purposes
  • By using our platform or providing your personal data voluntarily, you consent to our use of your information as described in this policy.
You may withdraw consent at any time by contacting our Data Protection Officer (DPO). Please note, certain services may not be available without required data.

✽  Purpose of Data Collection

We process your data for the following purposes:
  • Manage your course participation, assignments, and certifications
  • Deliver course content, updates, and communication
  • Verify identity and prevent fraud
  • Provide academic feedback and performance tracking
  • Handle payments, refunds, and accounting
  • Respond to inquiries, feedback, and support requests
  • Personalize learning experience and marketing communication
  • Improve website, content, and services via analytics
  • Maintain compliance with applicable laws and security standards

✽  Disclosure of Data

We may share your data under the following conditions:

a. With Service Providers

To hosting platforms, analytics tools, payment gateways, and IT service providers — only for the purpose of service delivery.

b. With Business Partners & Academic Affiliates

When collaborating on co-branded programs, webinars, or internships.

c. Legal Compliance

To law enforcement, regulatory authorities, or government bodies when required by law.

d. Corporate Transactions

In case of mergers, acquisitions, or business restructuring.

e. With Consent

When you explicitly agree to share your data for a specific purpose (e.g., marketing).

✽  Data Assurance Principles

CounselLadder ensures that your personal data is:
  • Processed lawfully, fairly, and transparently
  • Collected for explicit, legitimate purposes
  • Accurate and up-to-date
  • Stored securely and only for as long as necessary
  • Not transferred internationally without legal compliance
  • Not sold, rented, or traded for marketing without your consent
  • We may use anonymized or aggregated data for research, marketing, or internal improvement purposes without identifying individual users.

✽  Cookies

  • Cookies are used to enhance your browsing experience and collect usage data.
  • You can accept or reject cookies through your browser settings.
  • Disabling cookies may limit access to some features on our Platform.

  • ✽  Data Analytics

We use tools such as Google Analytics, Meta Pixel, and other tracking services to understand user behavior, page performance, and ad engagement.
Analytics data is anonymized and used to improve:
  • Platform performance
  • Learning personalization
  • Marketing effectiveness
  • We do not use personally identifiable information in analytics without your consent.

✽  Children’s Data Protection

CounselLadder does not knowingly collect data from individuals under 18 years without parental or guardian consent.

If you believe that a child has provided personal information without authorization, please contact us immediately at:

We comply with the Information Technology (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021, and the POCSO Act, 2012.

✽  Conflicts of Law

  • This policy is governed by Indian laws.
  • In case of conflict between this policy and local laws in a user’s jurisdiction, local law shall prevail.

✽  Data Security

We implement robust administrative, physical, and technical safeguards including:
  • Encrypted data storage and secure servers
  • Access controls and password protection
  • Internal audits and data protection training
  • Incident detection and breach reporting protocols
In the event of a breach, affected individuals and regulatory bodies will be informed in accordance with DPDPA 2023.

✽  Third-Party Links

  • Our website may contain links to external sites.
  • We are not responsible for the privacy practices or content on third-party websites.
  • We recommend reviewing their respective privacy policies before use.

✽  Updates to Privacy Policy

  • This Privacy Policy may be updated from time to time.
  • All changes will be reflected on this page with a new “Last Updated” date.
  • We encourage users to review this policy regularly to stay informed.